Refund Policies

At qlinicuslab.com, we want you to be completely satisfied with your purchase. If you're not entirely happy, we're here to help with a seamless return and refund process.

Estimated Delivery Times

Our estimated delivery times are as follows:

Location Estimated Shipping Time
United States 3-7 Business days
Canada, Europe 10-18 Business days
Australia, New Zealand 10-18 Business days
Central & South America 10-18 Business days
Asia 10-18 Business days
Africa 10-18 Business days

Please note that delivery times may vary depending on product availability, shipping destination, and any potential courier delays. We appreciate your patience and understanding. While we strive to meet these timeframes, some factors, such as customs and weather conditions, may cause delays beyond our control.

1. Eligibility for Returns

We accept returns within 30 days of delivery under the following conditions:

  • The item is unused and in its original condition.

  • All original packaging is included.

  • You have proof of purchase (e.g., order confirmation).

2. Non-Returnable Items

We cannot accept returns on:

  • Used or opened beauty devices (for hygiene reasons).

  • Sale or clearance items (unless damaged or defective).

3. How to Start a Return

To initiate a return:

  1. Email us at avirahub@gmail.com with your order number and reason for the return.

  2. We will provide a return authorization and shipping instructions.

  3. Pack the item securely and send it to the provided address.

4. Return Shipping Costs

  • Returns for damaged or incorrect items: We’ll cover the return shipping.

  • Other returns: Shipping costs are non-refundable, and return shipping is at your expense.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed back to your original payment method within 5–10 business days.

6. Exchanges

We only offer exchanges for defective or damaged items. To request an exchange, please contact us within 7 days of delivery at avirahub@gmail.com

7. Late or Missing Refunds

If your refund hasn’t been processed yet:

  • Check your bank account.

  • Contact your credit card company, as processing times can vary.

  • If your refund is still not showing, please email us for assistance.

8. Contact Us

If you have any questions or concerns, please don’t hesitate to reach out. Our customer service team is here to support you.

For inquiries or to request a return, please visit our website: qlinicuslab.com.